Welcome to our online sales portal TSUNAMISURFING SHOP, a Communications And Technologies s.a.s store. The purchase of our products will be possible upon registration, by filling in the fields provided in the "register" section. Before confirming orders, we advise you to read the General Conditions of Sale as well as the Privacy Policy.

1.0 General

This document governs the conditions of sale between TSUNAMI SURFING SHOP, in the name of tsunamisurfing.com/shop (hereinafter simply Shop) and the natural or legal person who buys the good (hereinafter simply Buyer).

No one is authorized, except TSUNAMI SURFING SHOP itself, to carry out commercial actions and initiatives in the name of tsunamisurfing.com/shop.

If you are a private customer, we would need to know the following data:

1. Surname and name

2. Full residential address

3. Address for the shipment of the goods (it is not necessary to write it down if it is the same as the residence)

4. Telephone number

5. Tax code

If you are a company we would need to know the following data:

1. Company name

2. Registered office address

3. Operational office address for the shipment of the goods (it is not necessary to write it down if it is the same as the registered office)

4. Telephone number

5. VAT number

6. PEC address and / or unique code for issuing the electronic invoice as required by law.

2.0 Conditions of sale

- all public prices include VAT; shipping costs and taxes are visible separately;

- the minimum price for an order to be validated is € 39.00 (excluding taxes);

- the shipment will always be accounted for with a regular invoice. Unless otherwise specified by the Purchaser, the invoice will be included in the shipping package.

- The prices of the products and the commercial offers published on tsunamisurfing.com/shop are subject to variations depending on the years, the various types of packaging and the different formats. For this reason, the Shop reserves the right to make changes to the price list and packaging methods at any time and without prior notice.

- The invoicing of the products will be carried out directly by COMMUNICATIONS AND TECHNOLOGIES S.a.S.

PLEASE NOTE THAT THE SELECTED PRODUCT, EVEN IF AVAILABLE IN THE PRODUCT CATALOG, MAY NOT BE AVAILABLE AT THE TIME OF PURCHASE IN CONSIDERATION OF THE FACT THAT THE PRODUCT CATALOG PUBLISHED ON THE PORTAL ALLOWS MANY USERS TO ACCESS AND ONLINE THE POSSIBILITY BY MODIFYING THE AVAILABILITY OF THEIR PRODUCTS IN REAL TIME.

TO AVOID THIS PROBLEM YOU COULD SEND AN EMAIL IN ADVANCE TO GUARANTEE AVAILABILITY AND STOP THE PRODUCT.

3.0 Payments

The Buyer can choose one of the following payment methods:

- VISA or MASTERCARD credit card through the Paypal circuit. Your data will be used only and exclusively by Paypal, which will authorize and execute the payment transaction;

- PayPal (at the user's request)

IT IS NOTED THAT PAYPAL APPLIES MONEY HANDLING FEES TO DEALERS AND NOT ON THE ORDER PLACED. THEREFORE, ANY REFUND OF PAYMENT MAY BE MADE EXCLUSIVELY AFTER THE PAYMENT OF THE FEES APPLIED FOR THE ECONOMIC MOVEMENT THAT HAS BEEN MADE (approximately 7%).

- Bank Transfer: where the Buyer chooses this payment method, the order will remain in the status "Awaiting payment by bank transfer" and as soon as confirmation of the payment has been received, the Shop will proceed with the regular processing of the order. The delivery terms will run from the moment the order is processed.

The account holder is COMMUNICATIONS AND TECHNOLOGIES S.a.S. - IBAN: IT98M0301503200000003594481 at Banca FINECO S.p.A ..

4.0 Shipping

The Shop carries out shipments using external partners, in particular national and international couriers. Delivery will be made within 3 days, but this deadline is purely indicative and runs from receipt of payment. This delivery period is indicated as exactly as possible, but may vary according to the supply possibilities, the carrier and the climatic conditions. Consult the delivery times and costs page for more information.

If goods "not available" are ordered in stock, delivery is expected within 20 working days.

Exceeding the delivery deadline cannot give rise to the calculation of damages and interests, to withholdings and cancellation of orders in progress. Delivery within the foreseen terms will be made only if the customer has communicated to the Shop exact information regarding the recipient's coordinates. In the event of an error, the Shop will not be considered responsible for the impossibility of delivering the goods in the desired place and time. Upon receipt of the goods, the customer is required to check the integrity of the goods, if the goods appear damaged or in a lower quantity than expected, the Buyer must specify the problem on the delivery note, and within 48 hours in following delivery, he must inform the carrier by registered letter with acknowledgment of receipt (with a copy to the Shop) in order to preserve his rights.

5.0 Condition of withdrawal

As established by current regulations, the Buyer has 14 days from receipt of the goods to exercise his right of withdrawal. We would like to point out that this right, expressly sanctioned by the so-called "consumer code" Dec. Leg. 206 of 2005, also establishes that the goods must be returned in the same conditions in which they were received. Therefore the packaging must be intact. The right of withdrawal allows the customer to have second thoughts after purchasing and does not in any way enter into discussions on the warranty and replacement.

We will not accept packages, packaging or objects that have been used or are not in their original condition. In addition to returning the object or objects, the Buyer must contact the sales office at the email shop@tsunamisurfing.com and before sending the shipment he must wait for the Store to accept the request for withdrawal.

The goods must be returned to Tsunami Surfing Shop at an address that will be communicated upon acceptance of the right of withdrawal. This address can also be located outside Italy.

Once the item or items have reached us and after checking the condition of the goods, if they correspond to the standards mentioned above, within 30 working days we will refund the Buyer the total amount of his expense, including shipping costs. initials.

In the case of payment through the PAYPAL circuit, the costs of the commission applied by the same will be withheld (7% of the amount paid).

The right of withdrawal is reserved only for natural persons, thus excluding purchases made by resellers or by subjects who in any capacity purchase for resale to third parties.

ATTENTION: as established by the European Court of Justice, the costs that the Buyer will incur to return the goods will not be reimbursed.

IT IS NOTED THAT PAYPAL APPLIES MONEY HANDLING FEES TO DEALERS AND NOT ON THE ORDER PLACED. THEREFORE, ANY REFUND OF PAYMENT MAY BE MADE EXCLUSIVELY AFTER THE PAYMENT OF THE FEES APPLIED FOR THE ECONOMIC MOVEMENT THAT HAS BEEN MADE (approximately 7%).

6.0 Complaints & Returns

All products are shipped with suitable packaging. If at the time of delivery the cartons are damaged, tampered with, or with obvious signs of breakage, please refuse collection. Upon arrival at the warehouse, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) therefore we recommend the utmost attention in preparing the package, for example using the original packaging. To exercise this right you must send us a communication to that effect within 10 days from the date of receipt of the ordered goods and send us the goods within a further 15 days.

Procedure to be followed:

Send an e-mail to shop@tsunamisurfing.com containing the declaration of wanting to exercise the right of withdrawal, indicating all the requested data:

    - order number and order date

    - invoice number

    - which products must be subject to withdrawal

    - your bank details (IBAN code)

Then you must wait for a communication from our Customer Service authorizing the return.

Upon receipt of this communication, you must return the returned goods within a further 15 days to an address that will be communicated. This address can also be located outside Italy.

Refund times

TSUNAMI SURFING SHOP undertakes to reimburse the Buyer within 14 working days of receipt of the goods by crediting the Buyer with the amount corresponding to the value of the goods resulting from the invoice. The aforementioned amount does not include shipping costs. This in accordance with art. 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999.

7.0 Applicable law and competent court

The concluded contracts are governed by Italian law. In particular, the provisions of articles 50 et seq. Apply to them. of the Consumer Code. For any dispute relating to the application, execution, interpretation of these General Conditions of Sale, the Court of Latina is competent.